Australia Post Suspends US Parcel Deliveries: What Aussie E-Commerce Needs to Know

A Logistics Earthquake You Didn’t Plan For

The Big Disruption; On August 26, 2025, Australia Post hit the brakes on parcels heading to the United States and Puerto Rico. Letters and documents? Still on the move. Small gifts under US$100 (~AU$153)? Allowed.

But if you’re a retailer shipping a $200 dress to New York, or a maker sending a $150 jar of bespoke skincare to Texas, you’re out of luck.

This sudden suspension didn’t come from Australia Post deciding it needed a holiday. It’s fallout from new U.S. customs rules that scrapped the de minimis exemption, a policy that previously let parcels under US$800 sneak into the country duty-free (Financial Times). Starting August 29, every parcel - no matter how cheap - is slapped with duties based on country of origin.

Reason for Suspension

Australia Post says the suspension is temporary, but unavoidable. With the U.S. demanding duties on every parcel, the systems required to pre-calculate tariffs, collect them, and hand them over just don’t exist yet at scale. International postal operators from Japan Post to multiple European services also pulled back, facing the same logistical and financial minefield (AP News).

In real terms: until tech and agreements are in place, Australia Post has no way to guarantee compliance without risking shipments being delayed, returned, or destroyed at U.S. customs.

What Shipments Are Affected

Here’s the breakdown:

• Suspended

  • Parcels valued above US$100 (~AU$153)

  • All business and e-commerce shipments through MyPost Business and Business Contract services

  • Personal packages valued over US$100

• Still Accepted

  • Ordinary letters and documents

  • Personal gifts valued under US$100 (~AU$153), provided they’re genuinely non-commercial (The Guardian)

Impacted Customers and Businesses

This move hits hardest in three places:

• Australian e-commerce retailers shipping directly to U.S. consumers

• Individuals sending high-value gifts or personal goods

• Businesses relying on Australia Post’s MyPost Business platform

Switching to DHL, FedEx, or UPS is technically possible - but expensive. Shipping a 1kg package with DHL now starts at AU$55, compared to significantly cheaper Australia Post rates. Factor in a new baseline 10% tariff plus US$80 per package (Reuters) and small businesses can see profit margins vanish overnight.

Duration and Resolution Efforts

The good news? This isn’t permanent. Australia Post has flagged the suspension as temporary, and is working with U.S. and Australian authorities to establish a workaround. Industry insiders suggest a solution could involve third-party customs prepayment systems like Zonos, allowing duties to be collected at checkout.

The bad news? No official resolution timeline. Retailers will need to treat this as an indefinite disruption until new infrastructure is in place (ABC News).

---

Which Australia Post Services Are Still Available for Shipments to the US

As of August 2025, Australia Post’s U.S. service list looks stripped back:

• Still Available

  • Ordinary letters and documents

  • Personal gifts valued under US$100 (~AU$153)

• Not Available

  • Retail and business parcels of any value

  • Personal parcels valued over US$100 (~AU$153)

Australia Post recommends customers needing urgent shipping pivot to commercial couriers like DHL, UPS, or FedEx. But brace for higher fees and stricter customs procedures (The Guardian).

---

How Will This Suspension Affect Australian Small Online Retailers

This suspension is more than a hiccup. For many small e-commerce players, it’s a body blow.

Loss of Affordable Parcel Shipping

Australia Post was the only scalable, affordable pipeline for U.S. orders. Now, unless your product can squeeze under US$100, that channel is gone.

Increased Shipping Costs

Commercial carriers cost 2-3 times more than AusPost. Small businesses can’t absorb those costs, and U.S. customers won’t pay $60 shipping on a $40 product. DHL’s base starts at AU$55 (Reuters).

Sudden Revenue Loss and Disruption

Retailers dependent on U.S. sales had to hit pause overnight. That means lost revenue, strained customer relationships, and stalled growth.

Industry-Specific Pain Points

• Handcrafts (hand-dyed yarn, stationery, fountain pens)

• Sustainable fashion and cosmetics

• Food and wine exporters relying on direct ordersEven larger brands like UGG Australia are feeling the pinch, struggling to justify U.S. direct-to-consumer pricing with tariffs layered in (The Australian).

Which Alternative Carriers Could Handle My US Orders With Similar Costs

Unfortunately, “similar costs” is a stretch. But here’s how the big players line up:

Carrier	Typical Cost (1kg to US)	Delivery Time	Notes
UPS Expedited	~AU$98	6–8 business days	Reliable, heavy-item friendly
DHL Express	~AU$130–267	3–5 business days	Fast, very reliable, but costly
FedEx International	~AU$150–291	4–7 business days	Best for urgent shipments, most expensive

Extra fees apply for insurance, signatures, or remote delivery. Businesses with bulk shipments can negotiate better contract rates, particularly with DHL and UPS (AP News).

---

How Quickly Could I Switch to a New Carrier Without Disrupting Orders

The silver lining: moving to a new courier can take as little as 1–3 business days.

Steps for a fast switch:

1. Register online with UPS, DHL, or FedEx.

2. Integrate your e-commerce platform (Shopify, WooCommerce, eBay) using tools like ShipStation or Easyship.

3. Train staff on the new system - usually just a few hours.

4. Test a trial shipment before scaling up.

Most small businesses can start shipping within 72 hours if they move quickly (AusPost International Updates).

---

What Short Delays Should I Warn Customers About When Switching

Switching carriers is rarely frictionless. Expect:

• 1–3 days for account setup and integration

• 1–2 days for couriers to adjust pickup schedules

• 1–2 days potential delay for customs processing under the new tariff regime

• Early tracking updates may take longer to populate in new systems

Customer communication is critical:Be upfront that there may be 1–4 business day transitional delays while switching carriers. Provide tracking details as soon as possible, and reassure customers that disruptions are temporary and shipments remain secure. Transparency here builds trust - and loyalty lasts longer than shipping glitches.

---

FAQs: Australia Post Suspends US Parcel Deliveries

Why did Australia Post suspend parcel deliveries to the US in August 2025?

Australia Post suspended US-bound parcels on August 26, 2025 because the U.S. scrapped its de minimis exemption, which had previously allowed goods under US$800 to enter duty-free (Financial Times). From August 29, every parcel, regardless of value, attracts tariffs based on origin.

With no fast system in place to pre-collect duties, Australia Post – along with Japan Post and several European operators – paused shipments to avoid parcels being delayed, returned, or destroyed at U.S. customs (AP News).

Which shipments are still allowed under the suspension?

Letters, documents, and personal gifts under US$100 (~AU$153) are still accepted. Everything else – retail parcels, e-commerce shipments, and personal items valued above US$100 – is suspended (The Guardian). Australia Post is screening parcels to prevent businesses from disguising retail orders as “gifts.”

How will this suspension impact Australian small online retailers?

For small e-commerce sellers, this is a revenue-stopping shock. Australia Post provided the most affordable U.S. shipping channel. Without it, retailers must use couriers like DHL, FedEx, or UPS – which cost 2–3x more. DHL’s U.S. pricing starts around AU$55 for a 1kg parcel, compared to much cheaper AusPost rates (Reuters).

Add in a new 10% baseline tariff plus a US$80 per-parcel fee and many small businesses face razor-thin or negative margins. Industries like handcrafts, sustainable fashion, boutique cosmetics, and food/wine exports are especially hard-hit.

What alternatives do Australian businesses have for shipping to the US?

The main alternatives are DHL, FedEx, and UPS. Each offers reliability, speed, and full customs processing, but all come at higher costs:

• UPS Expedited: ~AU$98 for 1kg, 6–8 business days

• DHL Express: ~AU$130–267, 3–5 business days

• FedEx International: ~AU$150–291, 4–7 business days(AP News)Some smaller platforms like Sendle or Pack & Send are options too, but with slower transit times and similar cost hikes.

How quickly can businesses switch to new carriers?

Switching is relatively fast - most retailers can be operational with a new courier in 1–3 business days if they move quickly.

• Day 1: Register an account, upload ABN and payment info.

• Day 2: Integrate carrier API with e-commerce platforms (Shopify, WooCommerce, eBay). Aggregators like ShipStation or Easyship make this plug-and-play.

• Day 3: Run test orders, train staff, and go live.Delays may occur if ID verification or contract negotiations take longer, but most small businesses using published rates can switch nearly overnight (AusPost International Updates).

What short delays should customers expect when retailers switch carriers?

Customers should expect 1–4 business days of transitional delays:

• 1–3 days for account setup, staff training, and system integration

• 1–2 days for adjusted courier pickups and routing

• 1–2 days for customs holds while new duty rules are appliedTracking IDs may also take longer to populate during the switchover. Transparency is key – retailers should proactively inform U.S. buyers of possible delays and reassure them that orders are safe. Clear communication often prevents refund requests and preserves trust.

Is this suspension permanent?

No – Australia Post has labelled the suspension temporary. It is working with U.S. and Australian authorities, plus international partners, to implement a new process, likely involving third-party duty pre-payment systems like Zonos (ABC News). But there’s no clear resolution timeline. Businesses should plan for an extended disruption and not rely on quick reinstatement.

Exit Scan - Chaos Today, Opportunity Tomorrow

Australia Post’s suspension of U.S. parcels is a serious blow for Australian retailers. But while the tariffs and fees sting, this isn’t permanent. Businesses that pivot fast, explore alternative couriers, and keep customers in the loop will survive the shake-up and emerge stronger.

At Transport Works, we know logistics doesn’t just stop when the rules change. It’s about finding new pathways, making quick calls, and keeping your promises. Because no matter the tariff, policy, or disruption - we are Always Delivering.

Let's Chat

---

Insights from Danyul Gleeson, Founder & Chaos Tamer-in-Chief at Transport Works

Danyul has been in the trenches - warehouses where pick paths were sketched on pizza boxes and boardrooms where the “supply chain strategy” was a shrug. He built Transport Works to flip that script: a 4PL that turns broken systems into competitive advantage. His mission? Always Delivering - without the chaos.

Sources: This article draws on reporting and analysis from Reuters, AP News, Financial Times, The Guardian, ABC News, and The Australian. Statistics referenced include figures from the National Retail Federation (NRF, 2023) on returns and tariff impacts. We’ve combined these insights with our own Transport Works perspective to give you the clearest view of what’s really happening behind the shipping chaos.